You can cancel your order at anytime before confirming the order. Only when you click on "Pay now" button will your order be confirmed and your payment processed.

After order confirmation, if you want to cancel your order, please e-mail hello@moneret-care.com with your order number and your request to cancel and we will try our absolutely best to accommodate your request before your order enters processing at our warehouse.

Please note that if your order is already in processing at our warehouse or has been shipped, we will not be able to cancel it. If this is the case, you can simply refuse the package upon delivery and request to have it returned to sender. The courrier will then ship it back to us at no cost to you. Once your tracking information updates to confirm that your package is on the way back to our warehouse, please notify us immediately at hello@moneret-care.com and we will be happy to proceed with your refund back to your original method payment excluding the shipment cost.